Privacy Policy

Who we are

Gracious Care Services ("we", "us", "our") is a registered NDIS provider based in Wollert, Victoria. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information we collect

We only collect information that is reasonably necessary to provide and improve our services. This may include:

• Contact details such as your name, phone number and email address
• Information you provide through our enquiry and careers forms
• Details relevant to arranging support, such as your NDIS plan information and care needs (only when you choose to share them with us)
• For job applicants: employment history, qualifications and related details you submit

How we use your information

We use your personal information to:

• Respond to your enquiries and arrange the support you request
• Deliver, manage and improve our services
• Assess and process job applications
• Meet our legal, funding and NDIS obligations

Disclosure of your information

We do not sell your personal information. We will only disclose it where necessary to deliver our services, where you have given consent, or where we are required or authorised to do so by law. Where we use third-party services (for example, to receive form submissions or host our website), we choose providers that handle data securely.

Storage and security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification or disclosure. We retain information only for as long as it is needed for the purposes described above, or as required by law.

Access and correction

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate or out of date. To make a request, please contact us using the details below.

Complaints

If you have a concern about how we have handled your personal information, please contact us and we will do our best to resolve it. You may also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact us

If you have any questions about this policy or your personal information, please contact us at graciouscareservicesau@gmail.com or call 0485 679 687.